Not everyone will raise their hand and admit they’re struggling with technology. In fact, many hide their difficulties out of embarrassment. Signs someone might need support include:
Avoiding tasks that require digital tools (e.g., online forms, banking).
Relying heavily on others for simple tasks like email or text messages.
Expressing frustration or saying “I’m just not good with computers.”
Hesitating to click or engage out of fear of “breaking” something.
Why It Matters
Inclusion: People without help risk being left behind in education, healthcare, and civic life.
Confidence: A little guidance can turn fear into curiosity.
Equity: Those most in need often lack access to formal training and depend on community kindness.
Canadian Context
Everyday encounters: From libraries to Service Canada offices, staff often encounter people needing digital help.
Community-based practices: Peer mentors and volunteers can bridge gaps when formal programs aren’t accessible.
Cultural nuances: Some groups may avoid asking for help due to pride, mistrust, or past negative experiences.
Generational divides: Seniors, in particular, may be less likely to ask directly, even when they want to learn.
The Challenges
Knowing how to offer help: Well-meaning assistance can feel condescending if not done respectfully.
Patience required: Teaching the basics takes time and repetition.
Boundaries: Helping doesn’t mean taking over — learners must still practice independently.
Mistrust: Some may resist help from strangers due to privacy or safety concerns.
The Opportunities
Normalize asking: Public campaigns can make it acceptable to seek digital help.
Peer-to-peer teaching: Friends, family, and neighbours can create safe learning spaces.
Micro-support moments: Even a few minutes of guidance at the right time can unlock progress.
Kindness as infrastructure: Building a culture where offering help is part of civic responsibility.
The Bigger Picture
Digital literacy isn’t just about skills — it’s about community. Recognizing and offering help ensures that no one is left standing on the sidelines of the digital world.
The Question
If we want a digitally inclusive Canada, how do we move from “someone should help” to a culture where everyone feels empowered to step in with patience, respect, and support?
Recognizing When Someone Needs Help—and Offering It
Spotting the Signs
Not everyone will raise their hand and admit they’re struggling with technology. In fact, many hide their difficulties out of embarrassment. Signs someone might need support include:
Why It Matters
Canadian Context
The Challenges
The Opportunities
The Bigger Picture
Digital literacy isn’t just about skills — it’s about community. Recognizing and offering help ensures that no one is left standing on the sidelines of the digital world.
The Question
If we want a digitally inclusive Canada, how do we move from “someone should help” to a culture where everyone feels empowered to step in with patience, respect, and support?