SUMMARY - Systems Built Without Youth in Mind
Marcus, a 19-year-old university student in Toronto, spends three hours navigating the federal government’s website to understand his eligibility for student loan forgiveness. The interface, designed in the early 2010s, requires him to download a PDF manual, cross-reference it with a separate provincial portal, and fill out a paper form that must be mailed. Frustrated by the friction, he decides not to apply, assuming the bureaucracy is too complex for his precarious financial situation.