SUMMARY - When Every Second Counts: Dispatch Delays and Bottlenecks
Consider the perspective of Elena, a resident of a rapidly gentrifying neighbourhood in Vancouver. At 2:00 AM, her elderly neighbour collapses in the hallway. Elena calls 911, but the dispatcher informs her that all local units are engaged. The estimated arrival time is twenty minutes. Elena watches from her window, helpless, as the minutes tick by, grappling with the terrifying realization that proximity to help does not guarantee its presence.