SUMMARY - Barriers to Access: Stigma, Hours, and Location
In a quiet neighborhood in Winnipeg, Sarah, a single mother working two part-time jobs in retail and food service, stares at her smartphone screen with growing frustration. The municipal website requires her to upload a scanned document for a housing subsidy application, but her phone’s camera struggles with the glare, and she has no access to a printer or scanner. Her nearest library is two bus rides away, closing at 5:00 PM on weekdays, which coincides with the end of her shift.