SUMMARY - Navigating the Home Care System
In the quiet suburbs of Toronto, Elena, a retired teacher, sits by her window watching the snow fall. Her husband requires daily assistance with bathing and medication management, services that have recently become sporadic due to staffing shortages. For Elena, the home care system is not a policy abstract but a daily negotiation of dignity and safety. She spends hours on hold, navigating a labyrinth of eligibility criteria, wondering if her family’s specific needs will be met before a crisis forces them into institutional care.