SUMMARY - Support for Self-Represented Litigants
In the fluorescent-lit waiting room of a provincial courthouse in Toronto, Elena, a single mother navigating a complex child custody dispute, stares at a stack of legal forms that feel written in a foreign language. She has attempted to file her own documents twice, only to be returned to the clerk with requests for corrections she does not understand how to make. For Elena, the justice system is not an abstract concept of fairness but a labyrinthine bureaucracy where a single procedural error can mean weeks of delay, lost wages, and heightened anxiety.