SUMMARY - The Business Case for Inclusion
In a bustling Toronto tech startup, a product manager named Sarah is reviewing user feedback for a new mobile banking application. One user, a visually impaired customer, has reported that the interface is unusable without a screen reader. Sarah faces a decision: allocate additional engineering hours to refactor the codebase for accessibility compliance, risking a delay in the product launch, or proceed with the current version to meet market deadlines and satisfy investor expectations for rapid growth.