SUMMARY - From Call Boxes to Community Boards: Shared Decision-Making in Action
In a quiet suburban neighborhood in Ottawa, Sarah, a long-time resident and local business owner, stands outside her café watching the morning rush. She has recently installed a new emergency call box on the corner, a physical tether to security that feels reassuring in an era of digital uncertainty. For Sarah, the box represents a tangible commitment to safety, a symbol that the municipality is actively listening to her concerns about pedestrian traffic and late-night incidents.