SUMMARY - Accessibility Challenges with Common Devices
In a bustling community centre in Winnipeg, Elena, a retired teacher with progressive arthritis, sits before a tablet intended to help her book her monthly appointment with her family physician. The interface requires precise pinching and swiping gestures that her fingers can no longer perform with the necessary dexterity. After twenty minutes of frustration, she leaves the device untouched, deciding to wait on hold for an hour on the telephone instead, a method that is slower but accessible to her.