SUMMARY - Citizen Engagement Fatigue
In the quiet suburbs of Ottawa, Elena, a mid-level civil servant, stares at a draft policy document regarding digital identity verification. She has spent weeks consulting with community groups, yet she feels a growing sense of disconnect. The feedback she receives is often fragmented, repetitive, or seemingly disconnected from the technical realities of the legislation she must help implement. She wonders if the endless cycle of consultations is merely a procedural checkbox rather than a genuine dialogue.