A city holds a public consultation on policing reform and the room fills with residents who share painful stories, who demand accountability, who express years of frustration - and months later, nothing has changed, the consultation having provided the appearance of participation without any of the substance. A police service announces community input sessions and schedules them at times working people cannot attend, in locations that are difficult to reach, with formats that favour those comfortable speaking in official settings - the process designed in ways that limit who participates.