SUMMARY - Improving Access for Marginalized and Remote Communities
Improving Access for Marginalized and Remote Communities
A First Nations community in northern Ontario has intermittent satellite internet that cannot support video calls with government services. A newly arrived refugee family in a major city has smartphones but no home internet, relying on limited mobile data to navigate settlement services available only online. A low-income senior in social housing has never used a computer and finds the touchscreen kiosks that replaced service counters incomprehensible.