SUMMARY - Navigating Government Websites and Portals
Navigating Government Websites and Portals
You need to renew your health card. Which website do you go to? Federal or provincial? ServiceOntario, Service BC, Service New Brunswick? Once there, can you find what you need, or do you click through screens that don't seem to lead anywhere useful?
For many Canadians, government websites are mazes—not because citizens are incapable, but because the sites are genuinely confusing.