Parents call the school about a problem. The school says it's a board decision. The board office is unreachable, or says it's the school's responsibility, or promises follow-up that never comes. The message gets garbled somewhere between community concern and system response. This communication breakdown—the "broken telephone" effect in educational governance—frustrates families, undermines trust, and prevents issues from being addressed. Understanding why communication fails and how it might improve matters for anyone trying to navigate educational bureaucracies.