An inspector arrives at a long-term care home for a routine visit, clipboard in hand, the checklist covering physical environment, documentation, staffing, and care practices. The inspection will take hours or days; the findings will be written up; the home will be expected to address any deficiencies. Whether anything actually changes is less certain. A family files a complaint about their mother's care - bedsores that developed, falls that weren't prevented, medications that were missed. The complaint triggers an investigation; the home is found deficient; a compliance order is issued.