The morning shift begins differently for each of the individuals navigating the ecosystem of supportive housing in a mid-sized Canadian city. For Elena, a case manager with fifteen years of experience, the day starts with a complex triage of needs. She is coordinating psychiatric medication refills, employment referrals, and conflict mediation for residents in a scattered-site supportive housing complex. Her primary concern is continuity of care; she views wraparound services not as an add-on, but as the structural integrity that prevents residents from returning to the shelter system.