SUMMARY - Crisis Hotlines and Referral Services
In the quiet hours of a Tuesday night in Vancouver, Elena, a social worker with fifteen years of experience, stares at a computer screen displaying a single available shelter bed. Her phone rings; it is a client who has just been evicted due to a rent increase he could not afford. Elena’s task is not merely administrative but deeply human: she must determine who gets that bed. Is it the client on the phone, or the family of four currently sleeping in their car in the parking lot of a nearby community center?