SUMMARY - System Coordination and Integration
In a bustling community health center in Vancouver, a social worker named Elena spends her morning coordinating care for Marcus, a veteran who has cycled through emergency shelters, psychiatric holds, and temporary housing for three years. Elena’s challenge is not a lack of compassion or resources in isolation, but the fragmentation of those resources. She spends hours on the phone with housing agencies, justice coordinators, and mental health providers, attempting to align their disparate eligibility criteria and waitlists.